Privacy Policy

Effective Date: 18-08-2026

Social Tree Technology Private Limited ("Company", "we", "our", or "us") respects your privacy and is committed to protecting the personal information entrusted to us by students, participants, visitors, institutions, and users of our website, Platform, and services.

This Privacy Policy explains what personal information we may collect, why we collect it, how we use and protect it, when it may be shared, and the choices and rights available to you.

By accessing our website, registering for a Program, using our Platform, submitting information, or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy.

1. About This Privacy Policy

This Privacy Policy applies to personal information collected through:

The Company's website;
Online registration forms;
Student dashboards and portals;
Learning management systems;
Internship and programme registration processes;
Online and digital services;
Communication with the Company through email, phone, messaging services, or other authorised channels;
Physical/offline registration or programme processes where information is subsequently maintained or processed digitally; and
Other services or platforms operated or provided by the Company.

2. Personal Information We May Collect

Depending on the Program and the services you use, we may collect personal information such as:

Full name;
Father's or parent's name, where required;
Gender, where required;
Date of birth, where required;
Mobile number;
WhatsApp number, where provided or applicable;
Email address;
Residential or correspondence address;
District, State, PIN code, and related location information;
College or university name;
Course, programme, semester, year, and academic details;
Roll number, registration number, application number, or other academic identification details;
Internship or Program details;
Assignments, activities, reports, project information, and other submissions;
Evaluation, assessment, attendance, progress, and completion information;
Certificate and document-related information;
Photographs or other information required for identification, documentation, or certificate purposes;
Payment and transaction-related information;
Information provided when contacting customer or technical support;
Information required for verification or compliance purposes; and
Other information reasonably necessary for providing the applicable Program or services.

We seek to collect only information that is reasonably relevant to the applicable Program, service, purpose, or legal requirement.

3. Information Collected Automatically

When you visit or use our website or Platform, certain technical information may be collected automatically, depending on the technologies and services used by the Company.

This may include:

IP address;
Browser type and version;
Device type;
Operating system;
Pages or features accessed;
Date and time of access;
Approximate usage and interaction information;
Referring website or source, where available; and
Technical logs and security-related information.

Such information may be used for security, troubleshooting, analytics, service improvement, fraud prevention, and proper operation of the website and Platform.

4. How We Use Personal Information

We may use personal information for purposes including:

Processing registrations and applications;
Creating and maintaining participant accounts;
Providing access to the Student Dashboard, Portal, LMS, or other Platform services;
Providing internship-related educational and support services;
Managing internship activities and programme participation;
Providing study materials and learning resources;
Receiving and managing assignments, activities, reports, projects, and other submissions;
Conducting or coordinating evaluation, assessment, verification, and progress tracking;
Maintaining academic, internship, programme, and completion records;
Generating and issuing certificates, letters, records, and other programme-related documents;
Delivering documents digitally where applicable;
Processing payments and maintaining transaction records;
Providing technical, administrative, and customer support;
Communicating programme announcements, schedules, instructions, updates, and important information;
Verifying identity or information where reasonably required;
Preventing fraud, misuse, unauthorized access, or other unlawful activity;
Maintaining the security and integrity of our systems;
Improving our website, Platform, programmes, and services;
Complying with applicable laws, regulations, legal processes, or lawful requests; and
Other purposes reasonably connected with the services requested or used by you.

5. Legal Basis and Lawful Processing

We process personal information only for lawful and specified purposes and in accordance with applicable law.

Depending on the circumstances, processing may be based on your consent, the provision of services requested by you, legitimate uses recognised under applicable law, compliance with legal obligations, or other lawful grounds available under applicable law.

Where consent is required, we will seek consent in an appropriate manner and will not use consent for purposes unrelated to the purpose communicated to you.

The Digital Personal Data Protection Act, 2023 provides for processing of digital personal data for lawful purposes, including on the basis of consent or specified legitimate uses. :contentReference[oaicite:1]{index=1}

6. Registration and Platform Services

When you register for a Program through our Platform, the information provided by you may be used to:

Create your registration and participant record;
Provide access to your Student Dashboard or Portal;
Provide applicable digital learning resources;
Receive assignments, activities, reports, and other submissions;
Conduct or record digital evaluation and assessment, where applicable;
Track progress and completion;
Maintain programme records;
Generate certificates and other documents; and
Provide other digital/platform-based services associated with the registered Program.

The Platform Registration Charge, where applicable, relates to the digital/platform-based services provided through the Platform and is separate from the internship itself, which is provided as a physical/offline internship.

7. Payment Information

Online payments may be processed through authorised third-party payment gateways.

We do not ordinarily collect or store complete card numbers, CVV numbers, UPI PINs, passwords, or other sensitive payment authentication credentials on our own servers.

Payment information required to process a transaction may be handled directly by the authorised payment gateway or financial service provider in accordance with its own terms, privacy policy, and applicable security requirements.

We may retain transaction-related information such as:

Payment amount;
Payment status;
Payment ID;
Order ID;
Transaction date and time;
Registration ID; and
Other information necessary for reconciliation, accounting, refunds, dispute resolution, and record keeping.

8. Sharing of Personal Information

We do not sell or rent your personal information to third parties.

We may share personal information where reasonably necessary for providing our services, including with:

Payment gateways and payment service providers;
Cloud hosting and infrastructure providers;
Software and technology service providers;
Learning management or educational technology providers;
Communication and messaging service providers;
Technical support providers;
Authorized mentors, trainers, evaluators, or programme personnel;
Educational or institutional partners where necessary for the applicable Program;
Professional advisers, auditors, or service providers where reasonably required;
Government authorities, courts, regulators, law-enforcement agencies, or other authorities where required or permitted by law; and
Other service providers acting on our behalf for specified and lawful purposes.

Where third-party service providers process personal information on our behalf, we seek to use appropriate contractual, technical, and organisational safeguards consistent with the nature of the information and applicable law.

9. Data Processors and Service Providers

We may use third-party service providers to host, store, process, transmit, secure, analyse, or otherwise support our services.

Such providers may process personal information only for the purposes for which they have been engaged, subject to applicable contractual, security, and legal requirements.

Examples may include hosting providers, database providers, payment gateways, email providers, messaging platforms, analytics providers, and other technology service providers.

10. Data Security

We take reasonable technical and organisational measures appropriate to the nature of the personal information we process to protect it against unauthorized access, loss, misuse, alteration, disclosure, destruction, or other unauthorized processing.

Security measures may include, where appropriate:

Access controls;
Password protection and authentication mechanisms;
Role-based access to information;
Secure hosting and system configurations;
Data backups;
Monitoring and logging;
Security updates and maintenance; and
Other reasonable security measures appropriate to the circumstances.

No electronic system, website, network, or method of transmission can be guaranteed to be completely secure. Accordingly, while we take reasonable measures to protect personal information, we cannot guarantee absolute security.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or processed, including providing services, maintaining programme and certificate records, resolving disputes, preventing fraud, maintaining financial and transaction records, complying with legal obligations, and protecting our legitimate interests.

The retention period may vary depending on the type of information, the purpose for which it is used, the nature of the Program, and applicable legal or regulatory requirements.

Where personal information is no longer required and there is no lawful reason to retain it, we may delete, anonymise, or otherwise dispose of it in accordance with applicable law and our operational requirements.

12. Accuracy of Information

Participants are responsible for ensuring that the personal information provided to the Company is accurate, complete, and up to date.

You may contact us to request correction or updating of inaccurate or incomplete personal information, subject to applicable verification and legal requirements.

13. Your Rights

Subject to applicable law and the applicable commencement and implementation of relevant provisions, you may have rights relating to your personal information, including:

Right to obtain information about the personal data being processed;
Right to request correction or updating of inaccurate personal information;
Right to request erasure of personal information where permitted by applicable law;
Right to withdraw consent where processing is based on consent;
Right to raise a grievance regarding processing of personal information; and
Other rights available under applicable law.

The Digital Personal Data Protection Act, 2023 provides for rights including access to information, correction and erasure, grievance redressal, and withdrawal of consent in applicable circumstances. :contentReference[oaicite:2]{index=2}

Where consent is the basis of processing, withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal. Certain information may also need to be retained or processed where required or permitted by law or necessary for legitimate purposes.

14. How to Exercise Your Rights

You may contact us using the contact details provided in this Privacy Policy to request access, correction, updating, deletion, withdrawal of consent, or other assistance relating to your personal information.

We may need to verify your identity before processing certain requests in order to protect your personal information and prevent unauthorized access.

We will process requests in accordance with applicable law and may retain information where retention is required or permitted by law.

15. Children and Minors

Our services may be used by students and participants who are minors or otherwise subject to special legal requirements.

Where applicable law requires consent or authorization from a parent or lawful guardian for processing personal information of a child, the Company will seek to comply with the applicable requirements.

We do not knowingly seek to collect personal information from children for purposes unrelated to the applicable educational or programme services.

Where applicable, we may request age, parent/guardian, or other information necessary to comply with legal requirements.

16. Cookies and Similar Technologies

Our website or Platform may use cookies and similar technologies to support essential functionality, maintain sessions, improve security, remember preferences, understand website usage, and improve our services.

Depending on the technology used, cookies may be provided by us or by third-party service providers.

You may be able to control or disable certain cookies through your browser settings. Disabling essential cookies may affect the functionality of some parts of the website or Platform.

17. Communications

We may use your contact information to communicate with you regarding:

Registration;
Payment status;
Programme schedules;
Internship instructions;
Assignments and activities;
Evaluation and completion;
Certificates and documents;
Technical or account-related matters;
Important policy or service updates; and
Support or grievance-related matters.

These communications may be sent through email, SMS, phone calls, WhatsApp, in-platform notifications, or other communication channels provided by or authorised for use by the Company.

18. Promotional Communications

Where permitted by applicable law, we may send information about new Programs, services, events, workshops, or other offerings that may be relevant to you.

Where consent is required for promotional communications, we will seek such consent in accordance with applicable law.

You may request to stop receiving promotional communications by using the available unsubscribe or opt-out mechanism or by contacting us.

Stopping promotional communications will not prevent us from sending essential service-related communications that are necessary for an existing registration, account, payment, internship, Program, certificate, security matter, or legal requirement.

19. Data Breach and Security Incidents

If we become aware of a personal data breach that requires notification under applicable law, we will take reasonable steps to contain, investigate, mitigate, and respond to the incident and provide notifications to affected individuals or authorities where required by applicable law.

20. International or Cross-Border Processing

Some third-party technology, hosting, communication, payment, analytics, or other service providers used by the Company may process or store information outside India.

Where personal information is transferred or processed outside India, the Company will take such steps as may be required by applicable law.

21. Third-Party Websites and Services

Our website or Platform may contain links to third-party websites, applications, payment gateways, social media services, or other external services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.

You should review the privacy policies and terms of the relevant third parties before providing information to them.

22. Changes to This Privacy Policy

We may update, modify, or revise this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, regulatory requirements, or business practices.

The revised Privacy Policy will be published on this page with an updated effective date or last updated date, as applicable.

Where required by applicable law, we may provide additional notice or obtain consent for material changes.

23. Grievance Redressal

If you have any concern, complaint, request, or question regarding the collection, use, storage, sharing, or processing of your personal information, you may contact our Grievance Officer using the details below.

Grievance Officer: [Name / Designation]

Email: [Official grievance email]

Phone: +91 9311123764

Address: Ramnagar, West Champaran, Bihar, India

We will make reasonable efforts to acknowledge and address privacy-related requests and grievances in accordance with applicable law.

24. Contact Us

For questions or requests relating to this Privacy Policy or your personal information, please contact:

Social Tree Technology Private Limited
Office Address: Ramnagar, West Champaran, Bihar, India
Phone: +91 9311123764
Email: info@socialtreetech.com

Privacy / Data Requests: [privacy@socialtreetech.com]

Grievance Officer: [Name / Designation]

Grievance Email: [Official grievance email]