REFUND & CANCELLATION POLICY
Effective Date: 18-08-2026
Social Tree Technology Private Limited ("Company", "we", "our", or "us") is committed to providing clear and transparent information regarding registration, Platform Registration Charges, cancellations, and refunds.
1. Internship and Platform Registration Charge
The Internship itself is FREE. The Company does not charge an internship fee for providing or facilitating the physical/offline internship opportunity.
The Platform Registration Charge, where applicable, is a charge for registration on and use of the Company's digital Platform and associated digital/platform-based educational and technology-enabled services.
Such services may include, where applicable:
- Digital registration and onboarding;
- Student Dashboard / Portal access;
- Digital learning resources and study materials;
- Digital submission of assignments, activities, reports, and other required work;
- Digital evaluation and assessment;
- Digital progress tracking and record maintenance;
- Online communication and support;
- Technical support;
- Digital documentation services; and
- Digital generation and delivery of certificates and other programme-related documents, where applicable.
2. Cancellation of Online Registration
A Participant may request cancellation of an online registration by contacting the Company using the contact details provided below.
However, cancellation of an online registration does not automatically create a right to a refund of the Platform Registration Charge.
Once online registration has been successfully completed and the applicable digital/platform-based services have been activated, made available, or initiated, the Platform Registration Charge shall generally be non-refundable, subject to this Policy and applicable law.
3. Cases Where Refund Is Generally Not Available
Refunds shall ordinarily not be provided in the following circumstances:
- Change of mind after successful online registration;
- Failure to participate in or complete the internship or Program;
- Failure to use the Platform or digital services made available to the Participant;
- Failure to complete assignments, activities, reports, projects, evaluations, or other prescribed requirements;
- Failure to obtain approval, permission, NOC, consent, or other required documentation from a college, university, employer, institution, or regulatory authority;
- Failure to satisfy the eligibility requirements of the Participant's college, university, institution, or other relevant authority;
- Non-recognition or non-acceptance of the internship, Program, report, certificate, project, research work, or other activity by an institution or authority;
- Suspension or termination arising from violation of the Terms & Conditions;
- Academic misconduct, plagiarism, fraudulent activity, or submission of false information or documents; or
- Where the applicable digital/platform-based services have already been made available or substantially provided.
4. Duplicate or Erroneous Payments
The Company may provide a refund where a Participant has made:
- Duplicate payment for the same registration;
- Multiple successful payments for the same registration; or
- An excess payment resulting from a verified technical or payment-processing error.
Any such refund shall be subject to verification of the transaction and may require supporting information from the Participant.
5. Payment Deducted but Registration Not Completed
If the Participant's payment has been successfully deducted but the registration is not reflected on the Platform due to a technical or payment-processing issue, the Participant should contact the Company with the relevant payment details.
The Company will verify the transaction and, where appropriate, either:
- Complete or activate the relevant registration; or
- Process an appropriate refund where the registration cannot be completed.
Participants should not make repeated payments before the status of an earlier transaction has been verified, unless instructed otherwise by the Company.
6. Company-Initiated Cancellation
If the Company cancels a Program or is unable to provide the applicable digital/platform-based services for reasons attributable to the Company, the Company may, depending on the circumstances, provide an alternative service, transfer the registration to another applicable Program, or process an appropriate refund.
The remedy provided shall depend on the nature of the cancellation, the services already provided, and applicable law.
7. Refund Processing
Where a refund is approved, it will ordinarily be processed through the original payment method used for the transaction.
The time taken for the refunded amount to appear in the Participant's bank account, card account, UPI account, or other payment account may depend on the relevant payment gateway, bank, card network, or financial institution.
The Company shall not be responsible for delays caused solely by banks, payment gateways, card networks, or other third-party financial service providers.
8. Non-Refundable Personal or External Expenses
The Company shall not ordinarily be responsible for personal expenses or expenses incurred by a Participant in connection with participation in a Program, unless the Company has expressly agreed in writing to bear such expenses.
9. How to Request a Refund
Refund requests should be submitted using the Company's official contact details and should include sufficient information to identify the relevant registration and payment.
Where applicable, the Participant should provide:
- Participant name;
- Registration ID;
- Registered mobile number or email address;
- Payment ID / Transaction ID;
- Order ID, where available;
- Payment date and amount; and
- A brief explanation of the refund request.
The Company may request additional information where reasonably necessary to verify the transaction or determine eligibility for a refund.
10. No Refund for the Internship Itself
Since the Internship itself is FREE, there is no internship fee to be refunded.
Any refund request relates only to an applicable Platform Registration Charge or other amount actually paid to the Company for a chargeable service.
11. Applicable Law
Nothing in this Refund & Cancellation Policy is intended to exclude or restrict any right or remedy that cannot lawfully be excluded or restricted under applicable law.
Where applicable law provides a right to a refund, cancellation, replacement, remedy, or other relief, such legal rights shall remain unaffected by this Policy.
12. Changes to This Policy
The Company may update or modify this Refund & Cancellation Policy from time to time to reflect changes in its services, operational practices, legal requirements, or regulatory requirements.
The revised Policy will be published on the Company's website with the applicable effective date.
13. Contact Us
For refund, cancellation, payment, or registration-related queries, please contact:
Social Tree Technology Private Limited
Office Address: Ramnagar, West Champaran, Bihar, India
Phone: +91 9311123764
Email: info@socialtreetech.com
Grievance Officer: [Name / Designation]
Grievance Email: [Official grievance email]