SHIPPING & DELIVERY POLICY
Effective Date: 18-08-2026
Social Tree Technology Private Limited ("Company", "we", "our", or "us") primarily provides educational, internship-related, digital, and technology-enabled services. We do not ordinarily sell or ship physical products through our website or Platform.
1. Nature of Delivery
The Internship provided by the Company is a physical/offline internship. The internship itself is FREE and is not a product that is purchased or shipped through the website.
Where applicable, the Company may provide digital/platform-based services to Participants who register for and use the Company's Platform. Such services may include:
- Digital registration and onboarding;
- Student Dashboard / Portal access;
- Digital learning resources and study materials;
- Digital submission of assignments, activities, reports, and other required work;
- Digital evaluation and assessment;
- Digital progress tracking;
- Digital record maintenance;
- Online communication and programme-related updates;
- Technical and programme support; and
- Digital generation and delivery of certificates and other programme-related documents, where applicable.
2. Digital Delivery
Where digital services are applicable, access may be provided through the Company's website, Student Dashboard, Portal, email, or other authorised digital communication channels.
Access to the applicable digital services may be provided after successful registration and confirmation of the applicable Platform Registration Charge, where such charge applies.
Delivery times for digital services may vary depending on the nature of the service, technical requirements, verification procedures, Programme schedule, and other applicable requirements.
3. Certificates and Documents
Where applicable, certificates, completion documents, participation documents, letters, records, or other programme-related documents may be delivered digitally through the Platform, email, or another authorised digital communication channel.
Digital delivery may take place after the Participant has successfully completed the applicable internship and programme requirements and any required verification or evaluation process.
The issuance of a certificate or other document is subject to the applicable eligibility and completion requirements and is not merely dependent upon payment of the Platform Registration Charge.
4. Physical Documents
Where the Company specifically offers or agrees to provide a physical certificate, document, or other physical material, the applicable delivery method, location, timeline, and any applicable charges shall be communicated separately to the Participant.
Physical delivery, where offered, may be subject to availability, courier services, postal services, geographical limitations, and other operational conditions.
5. No Physical Product Shipping
The Company does not ordinarily ship physical goods or products as part of its internship or digital/platform-based services.
Accordingly, standard product shipping charges, delivery timelines, and return procedures applicable to physical goods do not ordinarily apply to the Company's services.
6. Technical Delays
The Company shall make reasonable efforts to provide digital services within the applicable Programme timelines.
However, temporary delays may occur due to technical problems, server or network issues, maintenance, payment verification, third-party service interruptions, internet connectivity, force majeure events, or other circumstances beyond the Company's reasonable control.
Where reasonably practicable, the Company will take appropriate steps to restore access or complete the applicable digital delivery.
7. Participant Responsibility
The Participant is responsible for providing accurate and up-to-date contact information, including email address, mobile number, and other information required for registration and delivery of digital communications or documents.
The Company shall not be responsible for delays or failed delivery resulting from incorrect, incomplete, outdated, or inaccessible contact information provided by the Participant.
8. Contact Us
For questions regarding registration, digital access, certificates, documents, or delivery of services, please contact:
Social Tree Technology Private Limited
Office Address: Ramnagar, West Champaran, Bihar, India
Phone: +91 9311123764
Email: info@socialtreetech.com